IVR with Dreambox Visual Designer

Samuel Ezeoye

23-Aug-2021

This tutorial will help you create an Interactive Voice Response application using the Dreambox Visual Designer. It is assumed that you have an active Dreambox Cloud account. In case you do not, you can sign up for one.

This is a test variable

Creating your Simple IVR application

• Log into your Dreambox Cloud account and navigate to Applications

• Choose to ”Create a Visual Designer Application”

• Select ”Simple IVR menu” template from the list available in the Template Gallery

• Name your application and click “Create”

Designing your application

• Click on the “Design” button

• Next, setup your application parameters

  • companyName - specify the name of your company

  • companyDomain - enter your company domain

  • salesNumber - set the phone number of your sales department to forward calls to

  • supportClient - define the Dreambox Client name to forward calls to

• infoNumber - phone number for general inquiries

• salesEmail - an email address to send missed call notifications for Sales department

• supportEmail - an email address to send missed call notifications for Support department

• customerIDPrompt - a prompt for the caller to type the customer identifier (for example, "Please type your customer ID")

  • Click on the “Save” button to save your application parameters

• Navigate to the top of your application screen and hit "Save"

Binding your application to a phone number

• Head back to the Dreambox Console and navigate to “Numbers”

• Search for available phone number in the region you are interested in

• Click on “Register number”

• Select your application from the Voice URI drop down

• Click “Save”

Testing your application with Dreambox WebRTC demo

• Log into your Dreambox WebRTC demo account by navigating here here

• Click on “Add contact” button

• Enter the phone number your application was bound to

• Click on “Add contact”

Add a contact in the Dreambox WebRTC Demo

You are ready to go. To test your application, just dial the newly added contact.